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Holiday coverp24- 27 Club holiday ralliesp130- 141 European escorted toursp142- 147xix Individual worldwide travel Cruise Canada CT22Cruise America 4- berth day and night floor plans Fraserway 5- berth day and night floor plans Canada Example price from £ 1,155 per person Two people sharing a 20ft motorhome, travelling in May 2009, London to Vancouver, returning Calgary to London, 13 nights 20ft motorhome hire plus one hotel night on arrival. Cruise CT22 Fraserway 22ft TransmissionAutoAuto Petrol( P)/ Diesel( D) PP Fuel Consumption per 100km ( litres) 2322 Power steeringYY Air conditioningYY FlyscreensYY Sleeps45 Double Bed2.28m x 1.52m2.03m x 1.271m Overall length7.60m7.10m Overall width2.39m2.40m Overall Height3.72m3.50m Kitchen KitYY Personal KitYY I t's not only Canada's spectacular natural beauty – the soaring mountains, majestic forests, vast lakes, waterfalls and wonderful wildlife. It's also the relaxed, homely, yet confidently reliable feel to the place and its people, plus a feeling of shared history and heritage. Explore the vast wilderness of the Yukon. Visit the Rockies one of the world's great mountain ranges and explore the valleys, peaks, glaciers, forests and falls. There are cosmopolitan cities such as Vancouver in the west and French- speaking Montreal and Quebec in the east. Marvel at the great lakes – Superior, Huron, Erie, Ontario – and the thundering Horseshoe Falls of Niagara. Or enjoy a relaxing tour around the Maritimes – the first- settler provinces of New Brunswick, Prince Edward Island and Nova Scotia – with their vividly re- enacted colonial historic sites, the chance to raft ( or just view) the world's greatest tidal surge and, at every step, the best lobster and scallops you're likely to find anywhere. Fraserway 22ft call Carefree0845 148 130 7701 or024 7642 2024– please quote your membership number Terms and Conditions 1 The Camping and Caravanning Club and what we do We are The Camping and Caravanning Club Limited (" The Club") of Greenfields House, Westwood Way, Coventry CV4 8JH. Our business is to make arrangements with suppliers ( ferry operators, camp sites, etc) under which they will provide the services which together comprise your holiday. The deposit, which this year is £ 75 per booking plus Holiday cover premiums and payable at the time of your booking, is our assurance of your serious intent and it is on the basis of this assurance that we make all the booking arrangements on your behalf. A deposit of £ 100 per week is required for mobile home/ chalet holidays and £ 1000 per person is required for Worldwide Escorted Tours and holidays. Some companies may charge for the full amount of the ferry/ tunnel/ flight journey at the time of booking and may not be refundable. The deposit will not be refunded in the event that you decide to cancel your booking. When you have made a booking, we will send you a booking confirmation detailing all aspects of your booking. If you are concerned about any discrepancies between the application and the booking confirmation, you must notify us immediately and in any event within seven days of the date shown on the booking confirmation. The Camping and Caravanning Club respects your right to privacy and takes full responsibility for ensuring that proper security measures are in place to protect the information you supply. The Camping and Caravanning Club will not pass information on to any person not responsible for part of your travel arrangements. 2 Special requests We will pass on to the supplier concerned any special requests which you have notified to us and which are detailed in your booking confirmation but we cannot guarantee that your requests will be met and we accept no liability to you in respect thereof. 3 Payment terms The total charge for the goods and services comprising your holiday will be clearly shown in your booking confirmation. We must receive the balance which is shown as outstanding not less than 10 weeks prior to your departure date. We will not issue a reminder. In the case of late bookings, where the departure date is less than 10 weeks away when we issue the Booking Confirmation, full payment must be made at the time of booking. In the case of bookings made within 7 days of departure, a late booking fee of £ 20 will be applied. A £ 15 site- only booking fee will be applied if a member is not booking a ferry or insurance through Carefree. These fees will apply whether booking while in the UK or abroad. Both fees will apply if booking a site only, 7 days or less before the due date of arrival on site. If any surcharges become applicable ( see condition 5) we will send you a revised invoice, to which the foregoing payment terms will apply. If we have not received the outstanding balance by the due date as specified above you will be deemed to have cancelled the holiday and will be liable to us for cancellation charges as described in condition 12. When paying by cheque please allow 7 clear banking days for the cheque to clear. Mastercard, Visa and Switch cards are accepted. Please note that there is a non- refundable credit card transaction fee charged at 1.5% of the total cost of your deposit and holiday for Worldwide Escorted tours and holidays. Payments by Debit card do not attract this fee. 4 What does your holiday price include? Your booking confirmation will detail all the goods and services which we will agree to procure or arrange on your behalf. During your holiday you will inevitably incur additional expenditure in respect of other items. Examples include: ? electricity, water and drainage at the pitch, where available and required ( unless stated on the Booking Confirmation that these items are included in the holiday price); The aim of Carefree Travel Service ( the International Travel division of The Camping and Caravanning Club Ltd) is to provide every member with the holiday and service they expect. We are a member of ABTA and obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of or in connection with a contract with us. Further information on the code and arbitration can be found at www. abta. com The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of an ATOL ( number 6012) administered by the Civil Aviation Authority and a bond held by ABTA. When you buy an ATOL protected air holiday package or flights from us you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 6012. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www. atol. org. uk The price of our air holiday packages includes the amount of £ 1 per person as part of the ATOL Protection Contribution ( APC) we pay to the CAA. This charge is included in our advertised prices. If you book arrangements other than a package holiday from this brochure, the financial protection referred to above does not apply. ? any other special requests which you have notified to us and which our suppliers are able to make available ( unless stated on the Booking Confirmation that these items are included in the holiday price); ? motorway tolls; ? food and other provisions; ? items of personal expenditure; ? Continental motoring insurance and personal travel and emergency medical insurance ( save where we have agreed to arrange either or both of these policies on your behalf in which case they will be listed on the Booking Confirmation as included in the holiday price). 5 Price changes Changes in transportation costs, including the cost of fuel; dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £ 1 per person together with an amount to cover agents' commission. If this means paying more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one ( if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or re- use your policy. Should you decide to cancel for this reason, you must exercise your right to do so by written notice to us within 14 days of the issue date printed on your final invoice. Should the price of your holiday go down due to changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. 6 Holiday cover Where you have asked us to arrange continental motoring insurance and/ or personal travel and emergency medical insurance on your behalf the cover will be provided by Europ Assistance of Sussex House, Perrymount Road, Haywards Heath, West Sussex RH16 1DN, under the terms and conditions set out in the Holiday cover section of this brochure. All Holiday cover premiums include the Insurance Premium Tax of 17.5% for personal elements and 4% for vehicle elements. Your Holiday cover policy will be sent to you together with your booking confirmation invoice at the time of booking. If you have a justifiable reason for being dissatisfied with the cover provided by your policy then you may cancel it within 14 days of the date of booking. We will refund your premium in full provided no claims have been made. You will find general details of the Holiday cover within this brochure. If you are not taking our personal insurance cover, please note that providing us with proof of alternative cover that is comparable with our own insurance policy is a condition of booking a pitch or other accommodation If you would like more information you should telephone us on 0845 130 7701 particularly if you feel the Holiday cover may not meet your needs. 7 Changes to booking by customer You may ask us to change one or more of the details of your holiday booking at any time. If we receive your request at least six weeks prior to your departure date we will attempt to accommodate your request, subject to availability. A minimum fee of £ 10 will be charged for any alteration which requires any of our suppliers to be issued with new instructions. This does not apply to amending vehicle details unless the result of such a change is to increase or reduce the cost of the ferry crossing or other transportation which we have reserved for you. In this event both the £ 10 amendment fee and the changed transportation costs will be reflected in your revised invoice. If we receive your request under 6 weeks prior to your departure date we will also try to accommodate your request. In addition to the fee referred to above, where some component of the price of the holiday is dependent upon the number or characteristics of the persons in the party, any change to those numbers or characteristics will result in the price being recharged on the basis of the new party. In the event that we are unable to accommodate your revised requirements, we reserve the right to treat it as a cancellation and a new booking to which cancellation charges described in Condition 12 apply. 8 Transfer of booking by customer If you or any member of your party are prevented from proceeding with the holiday you may have it transferred to another person provided: iwe receive written notification of the transfer, full details of the transferor and transferee and payment of £ 10 to cover associated administrative costs at least 30 days before your departure date; iithe transferee meets any conditions which were applicable to the holiday which you booked ( eg regarding eligibility for price discounts); and iiithe new party still includes at least one Club member. Our acceptance of the transfer means that both you, the transferor and the transferee will be jointly and severally liable to us for payment of any balance of the holiday price then outstanding and also for any supplement which our suppliers might impose as a result of the transfer. 9 Changes to the booking by The Club We will notify you as soon as reasonably possible in the unlikely event that we have to make major changes to your holiday after the balance due date. A major change is one that involves changing your port of departure/ arrival on either outward or return crossings, changing the time of your departure or return by more than 12 hours, changing your holiday camp site or substituting an alternative stopover or other hotel which is more than 20km from your original choice or is of a lower official standard. In any of these circumstances you'll have the option of: iaccepting the revised arrangement as notified to you; iipurchasing another available holiday from us; iiicancelling your holiday. If you decide to purchase another holiday which we offer to you or to cancel outright you must notify us of your decision within 14 days of the date printed on our letter which notified the change. If you choose to accept the revised arrangements or to accept an alternative holiday we will, where we are required to do so under the terms of the Regulations, pay you compensation. If you choose to cancel outright we will refund all monies which you have paid to us and also ( where appropriate under the Regulations – a copy of the Regulations is available from Carefree Travel Service), pay you compensation. Compensation payments do not apply where changes have been forced on us by reason of war or threat of war, riots, civil strife, terrorist act, industrial disputes, nuclear and natural disasters, adverse weather conditions, endemic health risks, unavoidable technical problems to transport or the closure or congestion of ports or similar events beyond our control. Where we are obliged to make major changes to your holiday after it has begun we shall use our best endeavours to provide you with alternative arrangements and, where we are required to do so under the Regulations, compensate you for the difference between the services originally agreed and the services actually provided. Where your holiday destination is outside the UK and where it is impossible for us to make alternative arrangements of reasonable standard we will arrange ( if you wish) for you and your party to return as soon as possible to the UK. For all holidays involving ferry travel you are advised to check your homeward arrangements with the ferry operator 24 hours before the scheduled departure of your homeward sailing. In accordance with EU Regulations 2111/ 2005 we are required to advise you of the actual carrier operating your flight/ connecting flight/ transfer. We do this by listing carriers to be used or likely to be used as follows: Air Canada, Air France, Air New Zealand, Air Transat, American Airlines, British Airways, British Midland, Cathay Pacific, Continental Airlines, Delta, Emirates, KLM, Lufthansa, Malaysian Airlines, My Travel, Qantas, SAA, Singapore Airlines, TAP, Teal Air, Thomas Cook Airlines, United Airlines and Virgin Atlantic. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check- in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/ return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. |